Repair Terms and Conditions:
1. Minimum fee: $45 (monitors $90) Data recovery attempt: $90 Hourly Rate: $90 $180 Min Fee for Liquid Damage
This fee is non refundable, and is per item examined. It applies if you decline the repair or no trouble is found. Otherwise, these fees are applied towards the repair of the specific problem. This fee also applies if the item is covered under warranty but the problem is not a hardware problem (i.e. any software problem or user error) or if the manufacturer does not honor the warranty. In the event that the machine had liquid spilled on it, then the minimum fee is $180. MacEnthusiasts does not honor non-Apple warranty agreements. If any repair is performed, if we solve any problem, or if we provide enough diagnostic information to allow the customer to solve the problem themself, then the labor charged will be at least 1 hour ($90). At the time an item is checked in on this SRO and the machine given to MacEnthusiasts for service, the minimum fee is considered fully earned. Some repairs have fixed rates and may not reflect an hourly rate.
2. MacEnthusiasts is not responsible for customer’s data or equipment under any circumstances. We recommend that you have a backup of your data prior to having any service performed. Any items not specifically listed on this SRO are considered absent. Please double-check your SRO paperwork. The “approximate repair wait” is an approximate indication in weekdays that a machine sits on the shelf before it is looked at. Please refrain from calling before this. The actual turnaround time is frequently affected by circumstances beyond our control and is not guaranteed and is also subject to a possible delay for parts. If promises or a specific due date is required, then rush service is recommended for an additional fee. All parts prices quoted are in exchange of the defective part, without which prices will be higher. Apple does not allow MacEnthusiasts to represent parts as new as Apple may refurbish them. Known used or refurbished parts will be so listed. Please bring the claim ticket upon pickup. All parts used to repair your product will be free from defects in materials and workmanship for 90 days. Software labor and data recoveries have no warranty, unless the problem is exactly as originally described on the original SRO, and is not due to user error.
3. If a person other than those listed on the reverse attempts a pickup, we must obtain approval from the above person(s) prior to releasing the item, which may cause a delay.
4. In the event that a repair invoice is past due or not paid, interest will be charged at 18% annually, and all collection and legal costs will be charged.
5. MacEnthusiasts’ entire liability for your damages from any cause whatsoever with respect to the repair of your product, whether due to MacEnthusiasts’ negligence or to any other reason, is limited to the amounts that you pay for repair services. MacEnthusiasts has no liability whatsoever for indirect, special, exemplary, or consequential damages, such as lost profits or revenue. MacEnthusiasts also has no liability for loss or damage to data or software applications, even if we perform a backup. Your only remedy under this repair agreement is to seek recovery of damages against MacEnthusiasts in an amount not to exceed what you have paid for repair services.
6. Any in warranty repair that must be mailed in to Apple for repair will be subject to an administrative fee of $60 unless the item was purchased from us or you have us perform any labor, such as backup, Tune-up, Ram or hard drive installation, or if you purchase Applecare from us. Presently, these include some Powerbook, Ibook & Cube parts, and flat panel displays. If you do not wish to pay this fee, then you can call Apple for diagnosis and you will be responsible for coordination, packing, and data backup. If a machine is mailed to Apple, Apple reserves the right to erase your data or replace the hard drive, without approval. As such, we recommend having a data backup prior to having a machine mailed to Apple. MacEnthusiasts can perform this service for an additional fee. For a further explanation of the $60 administrative fee, please ask a representative. If your product is lost or damaged in transit between Apple and MacEnthusiasts while being serviced, MacEnthusiasts does not assume responsibility for the safe transportation of your product. However, MacEnthusiasts will assist you by filing tracers and claims with the transportation provider responsible for the loss or damage.
7. Items not claimed within 30 days of repair completion and/or inspection will incur an automatic $75.00 storage fee without notice. If you have not claimed your product and paid all charges due within 45 days after being notified by MacEnthusiasts that your property has been repaired, MacEnthusiasts will consider your product abandoned. MacEnthusiasts will provide such notice to you at the mailing address you furnished when you authorized the repairs. MacEnthusiasts may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale without liability to you. MacEnthusiasts reserves its statutory and any other lawful liens for unpaid charges.
8. These Terms and Conditions are the only ones that govern MacEnthusiasts’ repair of your product. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to MacEnthusiasts. No one has the authority from MacEnthusiasts to vary any of these Terms and Conditions.
9. These Terms and Conditions are governed by the laws of the State of California (without giving effect to it’s conflict of law provisions). If any provision of these Terms and Conditions is held to be illegal or unenforceable, that provision will no longer be part of the Terms and Conditions, and the Terms and Conditions will be enforceable as though that provision never was a part of them.
Selling used equipment:
We will irrevocably erase the hard drive during testing. By signing below, you authorize MacEnthusiasts to erase your hard drive for this purpose. We can transfer your data for an additional fee.
Data Recovery:
Although our recovery rate is typically very good, we do not guarantee success.
Sales Terms and Conditions:
7 day return policy with 20% restocking fee. If consumables are opened (i.e. toner or ink), then there will be an extra restocking fee for the cost of consumables. If a new computer needs service, we will not exchange the machine, regardless of circumstances. Apple has made it impossible to return items. Opened software non-returnable unless defective, which will be replaced with same. Warranties (in years and for parts only. RAM has a lifetime warranty, Repairs and Used Equipment (3 months Parts & Labor). Non hardware related items are not covered. All other warranties are as specified by the manufacturer. Deposits are non-refundable. Special orders are non-cancelable. Delays: Macenthusiasts will not be liable for any delay in performance of orders, or in the delivery of shipment of goods, or for any damage the purchaser by reason of such delay, when delay is, directly or indirectly caused by, or in any manner arises from fires, floods, accidents, riots, acts of God, war, government interference or embargoes, strikes, labor difficulties, shortage of labor, fuel, power, material, supplies, transportation delays, Apple dragging it's feet or misjudging supply or demand, or any other causes beyond its control. Overdue balances are charged 18% annual interest. If a collection agency or attorney is required to enforce repayment, these costs will be added to the total amount due, whether or not a lawsuit is brought forth. Removal of stickers from RAM and/or Hard Drives voids warranty. Unless specified, all parts prices are based upon exchanging the original part. Apple does not allow Macenthusiasts to describe parts as new because they may be refurbished to work like new. If a part is used, we will identify it. The person signing above acknowledges that they are authorized to sign for the work performed and items purchased. Returned check charge is $35.00. If renting, the undersigned agrees to return said machine in the same condition as received, on the demand of the machine/s owner. Also, the undersigned agrees to be responsible for the safe keeping of machine/s, and to reimburse owner for any loss or damage that might occur during rental. In event of total or partial loss of machine/s by water, breakage, theft or any other causes, undersigned agrees to pay owner value of machine, indicated above, or current replacement cost.